in real time.
DIGITALIZATION OF ADMINISTRATION.
THE VIRTUAL CITIZENS' OFFICE.
The German Online Access Act (OZG) promotes the administration of the future. Digital, streamlined, efficient and citizen-friendly. SYNCPILOT supports municipalities, public authorities and ministries in the establishment and implementation of a virtual citizens' office. Benefit: personal contact is combined with a comprehensive digital offering. This facilitates customized digital consulting and case closing.
THE CUSTOMER-FRIENDLY CITIZEN PORTAL – SYNCPILOT PROVIDES A STREAMLINED SOLUTION.
Municipalities can use Live Contract Public to provide digital services that reduce the need for visits to their offices. Citizens can clarify their requests during a live consultation with a public sector employee, regardless of location and time. They are included in the processing of the application. The solution connects to the existing administrative and IT processes through interfaces. As a result, analog processes can be easily digitalized, digital processes can be seamlessly integrated and personal consulting can be virtualized.
PROCESSING APPLICATIONS LIVE. ISSUE DECISIONS IN REAL TIME.
Even in times of crisis, Live Contract Public facilitates the continuation of public sector services without physical contact, Applications for administrative services can be easily submitted via the platform and signed using a digital signature – legally secure, with data security and audit compliance.
This results in processing according to customers' wishes:
- DRAWING A NUMBER IN THE CUSTOMER CENTER?
That is the analog past. Citizens can arrange an appointment online and receive an invite link for an online consulting session on their mobile or laptop. Or an available staff member is assigned to them straight away. They can then clarify their request with the advisor in a live consultation.
Citizens can communicate with the public sector employee using any internet-capable end device and conclude the application process.
- PERSONAL CONSULTATION:
In the security zone of the platform environment, the official provides advice, fills in the form, checks the information and even issues the decision during the session.
- SUBMITTING DOCUMENTS:
Using the integrated upload function that is always available to customers, they can upload documents for the official.
- DOCUMENT MANAGEMENT:
The integration of the documentation generated from the consulting session and the administrative decision into the document management system is automated using black box processes.
- AVAILABILITY OF CUSTOMER DATA:
DThe data of the applicant and the decision can be accessed by all employees via the communication interfaces.
DIGITALIZE WHAT IS POSSIBLE. STEP-BY-STEP IMPLEMENTATION OF CITIZEN-FRIENDLY ADMINISTRATION.
The German Online Access Act (OZG) of the Federal Ministry of the Interior requires the federal government, states and municipalities to also offer their administrative services online via administration portals. The OZG implementation catalog has identified the administrative services to be digitized, including the thematic area "Family and child".
Our experience with projects in different ministries confirms that digital services in a public sector environment generate a diverse range of efficiencies. The processing speed of applications can be increased significantly and the processing effort can be reduced. The effort required for applications could be reduced from four post-processing reiterations to 1.5 and significant cost savings could be achieved for postage, printing and paper.Please contact us!
START DIGITAL SERVICES TODAY.
Completely digital services without media disruptions, no paper trails and minimum effort are the objectives of the OZG.
SYNCPILOT allows public authorities, ministries and municipalities to implement these requirements with Live Contract Public, its intelligent streamlined solution for digital administration workflows. Core advantage: procurement, mayors and decision makers in public authorities do not have to wait for the Register Modernization Act to expand their services with seamless online processes.
LIVE CONTRACT BENEFITS
Easy communication, either by video or audio
Streamlining of administrative processes
Simple implementation, ready for use immediately
Increased efficiency in application processing and decision workflows
Applications, consulting and closing without media disruptions – applicants can sign conveniently by digital signature on their smartphone, tablet or laptop
Live Contract allows customers to use the digital public authority or office entirely from their desk at home or from a mobile phone to address their concerns