Zwei Männer arbeiten mit ihren Laptops in einer Lobby.

IMPROVED UNDERSTANDING OF CUSTOMER EXPECTATIONS.
Investing in digital progress.

Die Erde von oben bei Nacht

DEEPEN CUSTOMER RELATIONS WITH EXCELLENT INTERACTION SOLUTIONS.

CUSTOMER EXPERIENCE 4.0

The ideal customer experience 4.0 is the key for market success. This is made possible by IT-driven sales and service tools. Technical quality, reliable systems and constant availability promote profitable customer relationships.

This is where SYNCPILOT plays an important role, with same day delivery, transparent status tracking and individual services based on machine learning. We ensure secure interactions and dialogue in the telecommunications, automotive, energy supplier, finance and insurance, and the public sector.

Find more about our services here
SAP AND SYNCPILOT

A STRONG PARTNERSHIP.

Live Contract, 360° Enabling und Personen vor Bildschirmen

CUSTOMER FOCUS WITH A 360 DEGREE VIEW. SOLUTIONS WITH MODULAR FUNCTION PACKAGES.

We offer multichannel capable platform solutions that deepen customer relations, create a secure, trusting and positive experience and provide space for personal, individual interactions. A major plus for internal and external workflows – customer information is immediately available to every defined employee at all access points. 

  • Media disruptions are a thing of the past, real time sets the pace.
  • Automated black box processing chains simplify contract management consulting, service and sales conversations, which are displayed conclusively and comprehensively in digital or hybrid form.
  • The combination of consulting, interaction and customer experience provides companies with additional valuable cross-selling and upselling opportunities.
Learn more - contact us
The platform’s flexibility was a positive surprise for us. The integration into our systems using interfaces was straightforward and error free. Webinars were provided for technical onboarding. More than 4,000 users across the country were trained this way in a very short time. We were able to stay in contact with our customers thanks to the comprehensive support we received, especially in Sales, and the economic impact of the lockdown was reduced.
Günther Sasse, Director of Sales VKBit Betrieb GmbH
For our ministry, only one solution was the right one for offering digital services, featuring on-premise availability that meets all the requirements for security and data protection.
Brigitte Riedl, Department Manager for Organisation Management, E-Government, IT Strategy Bavarian State Ministry of Labor, Social Affairs, Family and Women (StMAS)
As Germany’s largest group of car dealerships, we put our money on innovativeness. That includes our partners. We’re happy that we were able to enhance our customer-focused solutions with SYNCPILOT. The collaboration was professional and reliable at every stage and met our quality standards completely at all times.
Jörg Kamenz, Director, VGRD and Nils Hofmann, Head of Digital Sales, VGRD
One in every two Germans is a Vodafone customer. This means we need to maintain the highest quality in customer service. That’s why we use the SYNCPILOT consulting software for our chosen partners and during new customer consultations for mobile telephone, landline and cable services. Plus, SYNCPILOT has consistently kept its promises with respect to products and services.
Frank Pelzer, Head of Sales Management, Vodafone

ONE SUITE, ONE TIME, ONE SESSION.
ADVANTAGES OF A SALES AND CXM PLATFORM.

Live Contract provides you with a consulting suite that creates a secure and individual dialogue between customer and consultant. It enables real-time contract management and also makes it convenient for the customer to make an immediate purchase decision and sign for the amount due on any end device using a digital signature.

Everything in one session:

  • Improved consulting and closing performance
  • Interaction without media disruption
  • Case closing with digital signature
  • Protected against cyber and data attacks 
  • Accelerates end-to-end and back office workflows
  • Secure communication at the pos, in the service center and on all end devices 
  • Data privacy conformity and legal security
  • Integration in kpi concepts
  • Support of customer first strategies
  • Reduction of risk balance
  • Increased conversion and loyalty rate
  • Scalability & flexibility
We'll be right there for you.
Call us at +49 (0) 89 125 034 10 Contact form