IMPROVED UNDERSTANDING OF CUSTOMER EXPECTATIONS.
Investing in digital progress.
DEEPEN CUSTOMER RELATIONS WITH EXCELLENT INTERACTION SOLUTIONS.
CUSTOMER EXPERIENCE 4.0
The ideal customer experience 4.0 is the key for market success. This is made possible by IT-driven sales and service tools. Technical quality, reliable systems and constant availability promote profitable customer relationships.
This is where SYNCPILOT plays an important role, with same day delivery, transparent status tracking and individual services based on machine learning. We ensure secure interactions and dialogue in the telecommunications, automotive, energy supplier, finance and insurance, and the public sector.Find more about our services here
A STRONG PARTNERSHIP.
CUSTOMER FOCUS WITH A 360 DEGREE VIEW. SOLUTIONS WITH MODULAR FUNCTION PACKAGES.
We offer multichannel capable platform solutions that deepen customer relations, create a secure, trusting and positive experience and provide space for personal, individual interactions. A major plus for internal and external workflows – customer information is immediately available to every defined employee at all access points.
- Media disruptions are a thing of the past, real time sets the pace.
- Automated black box processing chains simplify contract management consulting, service and sales conversations, which are displayed conclusively and comprehensively in digital or hybrid form.
- The combination of consulting, interaction and customer experience provides companies with additional valuable cross-selling and upselling opportunities.
ONE SUITE, ONE TIME, ONE SESSION.
ADVANTAGES OF A SALES AND CXM PLATFORM.
LIVE CONTRACT provides you with a consulting suite that creates a secure and individual dialogue between customer and consultant. It enables real-time contract management and also makes it convenient for the customer to make an immediate purchase decision and sign for the amount due on any end device using a digital signature.
Everything in one session:
- Improved consulting and closing performance
- Interaction without media disruption
- Case closing with digital signature
- Protected against cyber and data attacks
- Accelerates end-to-end and back office workflows
- Secure communication at the pos, in the service center and on all end devices
- Data privacy conformity and legal security
- Integration in kpi concepts
- Support of customer first strategies
- Reduction of risk balance
- Increased conversion and loyalty rate
- Scalability & flexibility