SOLUTIONS FOR
customer success.
DIGITAL ROADMAP – PLANNING AHEAD
Are you planning to implement digital measures or want to deepen your customer journey strategy and processes, taking into account the existing architecture? Are you thinking about a stable, scalable solution that gives you the necessary security of investment as well as the flexibility to react to changes in the market, sector and customer requirements at any time?
SYNCPILOT works with you to develop the roadmap for your digital business strategy. And supports you with experts from our ecosystem: success architects, project managers, specialists for performance management, data science and IT architecture.
Solutions
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Consulting, strategy map
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Agile project management
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Individual, scalable seamless solutions
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Development and deepening of digital strategies
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Specification and monitoring of milestones
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Scheduling and controlling of defined steps
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Success strategies
CUSTOMER EXPERIENCE CONCEPT FOR CUSTOMER SUCCESS.
Understanding customer behavior, translating usability expectations into experiential solutions, generating an emotional response in the consulting practice – customer-centric criteria drive a transformative company culture. And form the basis for long-term, profitable customer relationships.
Start your digital realignment in product and sales consulting with the SYNCPILOT interactive experience platform! Customer focus and forming customer experiences in sales consulting. Use our customer experience solution to gain new customers and increase closings.
IMPLEMENTATION SERVICES.
Consulting, roadmap and implementation from one provider – an experienced team coordinates the project until the solution is ready for business operations. Our developers ensure the seamless connection of the platform to existing SAP and other common CRM systems. The team provides support remotely and on-site. As a customer, you can access additional solution and service options via the business portal at any time.
In the in-depth integration, the SYNCPILOT platform is adapted to individual application and workflow requirements:
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INTERNAL INTERFACE OPTIMIZATION: Access to the current status of the contract/customer value development at any time
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DIGITAL CONVENIENCE: Benefits of the SYNCPILOT solutions can be rolled out on an infrastructure or department level
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CUSTOMER-FRIENDLY: SYNCPILOT solutions offer immersive functionalities and services for all basic, advanced and professional users
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CUSTOMER JOURNEY MARKETING: customer service is present at relevant touch points and can react quickly to any customer input
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UPDATES: are installed by us based on the release plan of your company
ACADEMY EDUCATION AND TRAINING PROGRAM.
OUR ADDED VALUE SERVICES.
SYNCPILOT solutions support users in companies in making customer dialogues and services even more efficient and successful. Increased case closings for products that require intensive consultation and increased lead conversion with a simultaneous reduction in processing and contract costs. With the Academy program, we enable employees to quickly gain digital know-how and skills and acquire qualifications in the form of certificates.
TAILOR-MADE ADAPTATIONS FOR YOUR BUSINESS OPERATIONS.
Adding an intelligent consulting and sales process that is result-oriented and saves resources, costs and indirect routes to the customer. Our solutions facilitate this: adapted to your requirements, your sector and your business processes. From customer documents and forms to processes and procedures in the front and back office, black box processing and system functions, to the adaptation of your corporate design.
You can use SYNCPILOT for administration processes, in CRM for winning back customers, customer retention and lead management or for carrying out the consultation and closing process while maintaining data protection requirements, including legally binding electronic signatures.
DIGITAL SERVICES OF THE SYNCPILOT BUSINESS PORTAL.
Support on demand
Interactive support requests in real time – using the business portal, SYNCPILOT customers can arrange an individual meeting with our support or the software team. Technical or operational user queries can be discussed and resolved using audiovisual communication. If required, support will work through the functions with you step-by-step. Any technical problems that may arise can be detected and resolved quickly using remote diagnostics. Our interactive support is a service for customer advisors, company employees and the IT department of our customers.
Channel support
Customers of SYNCPILOT are assigned a request account in the business portal. Here they can access different contact channels for their request.
Procurement can use the portal to purchase licenses and IT services and request offers. The customer account contains all personal and contract data, contracts, delivery notes and documentation of the procurement process.
Would you like additional information?
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