And personal support.
THE IDEAL FUSION FOR FINANCIAL CUSTOMERS TRADITIONAL CONSULTING MODEL IN A DIGITAL ENVIRONMENT
Fintech companies, internet banks and platform economies are changing the image of traditional banks. Despite all the digital culture change in the sector, the established banking model continues to be in demand. Individual advice by a personal contact continues to be important for private and business customers.
Digital experiences, seamless interaction, instant satisfaction plus personalized elements, this is the combination that matches the hybrid customer type.
SYNCPILOT COMBINES ANALOG AND DIGITAL BANKING SERVICES IN ONE CUSTOMER-CENTRIC SOLUTION.
Financial institutions, cooperative banks and savings banks have an advantage in terms of trust, security and consulting; challenger banks lead where innovation and technologies are concerned. Banks that want to expand their offer to include digital services do not have to become digital themselves. They can remain competitive and relevant to their clients by using a scalable platform solution that can be integrated.
LC Finance is a solution by the "Software Intelligence Professionals" of SYNCPILOT. It improves performance in the core customer focus areas::
Customers do not have to visit a branch office for consulting on closing of banking and finance products
They can access professional customer service and sustained and consistent support at any time, using any internet-capable end device
Their invitation and activation for the "digital office" is provided by the customer advisor
Encryption technologies with the highest security standards protect the entire dialog and data transfer
ECONOMICAL SOLUTIONS FOR
Whether opening a current account, an insurance policy or for leasing and loans – bank customers can use the interactive platform equipped with high-security software to receive advice on banking products and complete the process. At a time and location of their choosing. Contact points on the customer journey such as comparison portals, product videos or customer reviews can be incorporated in the real-time consultation.
Product consulting, contract closing with video identification and qualified electronic signature, automatic documentation and form management – with Live Contract Finance, traditional banking models can integrate an attractive range of digital services.
EXPANSION INTO AN ECOSYSTEM.
There is agreement in the industry that competitive financial services need cooperation in the form of ecosystems. High-quality information, experts for every financial and investment area and new business models in the lending industry are needed to further improve the way customer needs are met.
SYNCPILOT represents a solution spectrum for the financial sector that can be used to expand an ecosystem around customer-centric innovations and services as far as the field of artificial intelligence (AI).
AND COMPLETELY PERSONALIZED!
Transparency, security, speed of innovation and customer focus are the principles that guide SYNCPILOT.
Possible applications and solutions of Live Contract Finance:
Simple browser login, no software download required
Secure customer authentication (video identification)
Online consulting for banking and financial products using any internet-capable end device
Closing with legally compliant digital signature
Video/audio documentation of the entire meeting
End-to-end encrypted channels and platforms that are protected against cyber attack
VORTEILE LIVE BENEFITS
Complex financial products require a considerable level of consulting. Qualitative improvements and a focus on customer requirements can uncover significant potential and create unique selling points:
Reduction in process costs
Efficient concept for timely digital qualification of employees in webinars, online coaching, certifications