NEW CONSULTING CONCEPTS
for energy use behavior.
TAILORED TO END-TO-END PROCESSES IN THE CLOUD AND ON-PREMISE.
The energy industry is a sector in transition and it is affected by several change dynamics at the same time – energy transition and digitalization, as well as changes in the energy use behavior of home users and in the e-mobility area. A change that is intensified by the internet giants who are pushing into the market as external competitors.
Complexity is increasing, orientation decreasing. This is where the SYNCPILOT platform comes in – customer-centric solutions for B2B and B2C processes.
COMPLEXITY IN THE ENERGY SUPPLY MARKET IS INCREASING; THE NEED FOR CONSULTING IS GROWING ACCORDINGLY.
Companies have to be ready for change, initiatives and innovation, because the business model for the future of the energy market is digital, multichannel capable and customer-centric. With their mobile end devices, consumers provide the ideal infrastructure for digital communication and service interfaces.
Energy supply companies focus their ideas, customer and distribution services on digital strategies and data management – developing digital customer relations, customizing products, establishing new contact channels to customers and mobile applications for the sales force are significant characteristics of market design under increasing competitive pressure.
DATA CAPTURE AND DATA MANAGEMENT INCREASINGLY DETERMINE ENERGY USE BEHAVIOR.
Electrical charging points and alternative energy use and supply models shape the energy supply infrastructure. Energy-sharing communities are being established by suppliers operating solar, biogas and wind energy plants. The cloud combines decentralized energy generation with storage technology and digital networking of the participants. A network of virtual power stations is created.
The electricity generated is recorded using intelligent measuring systems – smart meters – this facilitates a customized, automated energy supply via the smart meter gateway. The software detects the amount of electricity that is available in the region and how high demand is. Users can make use of real-time management and administrative functions.
SYNCPILOT SOLUTIONS SIMPLIFY AND SPEED UP CONSULTING PROCESSES.
Complexity is increasing, orientation decreasing. The quality of individual, differentiated consulting increases in value and importance. Especially since the traditional understanding of energy customers becomes more diversified, as specific user types develop in terms of digitalization and energy supply.
Creating customer proximity in a secure environment and the ability to utilize digital advantages for product, sales and customer management – this is the simplicity principle of the SYNCPILOT consulting platform.
It enables customer service and the sales units of energy suppliers to provide customized consulting to customers in a one-to-one dialogue, using any end device:
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Customers can be guided through all offers using audiovisual communications.
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They can immediately sign the contract that optimally matches their needs or switch to an alternative, customized offer.
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All services that are available in the customer center can also be accessed by customers via the interactive platform, always in contact with an actual consultant, not a chatbot.
Proximity to customers is and remains at the core of sales. It must be possible to feel and experience this, not only as part of the customer experience, but also throughout the entire customer life cycle. Our solutions are designed to achieve this.
TRAINING EMPLOYEES FOR DIGITAL ROUTINES.
With the SYNCPILOT Academy team, we provide customized support to companies for the implementation and use of digital tools for contract, form and data management. Our specialists train employees, sales staff, service providers and managers in the use of the software, expand their digital competence and ensure that they become the central success factors for digitalization in the company.
POSSIBLE APPLICATIONS OF THE SYNCPILOT SOFTWARE SOLUTIONS
Our solutions are flexible in their application and are designed to merge all the separate steps into a complete solution for online sales – from initial contact to legally compliant contract closing with digital signature:
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Immediate use in environments such as sap, powercloud, salesforce
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Full service consulting, e.g. for energy management, load profile analysis, energy audit
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Processing of RLM/SLP contracts in minutes instead of days
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Sepa/data changes in real time
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Administration management, invoice declaration, rate changes in real time
THE ADDED VALUE OF LIVE CONTRACT ENERGY.
This platform solution is based on the LIVE CONTRACT architecture that we introduced for distribution-oriented companies in the market. LIVE CONTRACT Energy is tailored to the interaction experience and process optimization requirements of the sector. It offers wide-ranging benefits for energy customers and energy suppliers – customer experiences, lead management and customer retention:
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Opt-in advertising consent can be obtained immediately
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Fast, efficient utilization of customer contacts
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Greater customer and contract throughput
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Online sales with digital signature: integrated workflow (contact, consulting, documentation, closing, signature, archiving, lifetime customer management)
DIGITALIZATION AT THE PUSH OF A BUTTON.
Solutions that give you a wide range of options for real-time processes in sales and customer-centric management.