What we offer.
With Live Contract we offer the blueprint for catapulting companies into the new digital era. It integrates everything of significance in the digital economy: unique software, modern tools, and features for consulting, sales closings, after-sales, customer care, and back office services.
Protracted beta phases are unnecessary thanks to the application and product maturity of Live Contract. The solution is easy to integrate with the infrastructure and CRM. It enables more consultations, a higher throughput for closings, and tailor-made customer support along the entire service chain into all phases of the customer lifecycle.
The system can be aligned precisely with the company's digital objectives and the portfolio can be broadened to meet specific needs.
Be a leader in digital competition.
With expert solutions.
Customers want to interact digitally in the course of the customer journey. For companies, that means expanding their digital performance. SyncPilot offers the added value of time efficiency. We spare companies the lead time for extensive analyses and strategic fundamental concepts for digital initiatives and process/organization planning.
Transaction processing can be fully managed with Live Contract, for standard as well as consulting-intensive and individually configurable products.
- Networked service intelligence: A call center can link experts directly to the video consultation.
- Cross-departmental transparency: Access to the current status of contract/customer value development at any time.
- Interactive customer dialog: Customers can submit suggestions for the optimization of products, web-based services, and customer success through multiple channels.
- Digital convenience: The change process can be adapted at all infrastructure and specialist levels that are relevant to the customer.
- Proximity to the customer: Hybrid customer types, generation Y, or generation Z, any customer can engage in a product consultation and realize the closing at the desired time, anywhere, and using an Internet-capable device.
- Customer journey marketing: Customer Service is present at all touch points and able to respond immediately to each customer input.
- Live Contract SALES is the multi-channel-capable enterprise solution (call center, processing, customer service)
- The modular Live Contract EXPERTS is used in the screen sharing and desktop world.
- Live Contract AFTER SALES simplifies and automates customer support processes
- Live Contract TRAINING & INSTRUCTION is the tool for internal training and instruction, and for functional dialog between employees and departments.
Retail transformation –
the digital customer generation demands change.
The digital transformation has changed the awareness, expectations, and behavior of consumers. Today's customers have a "digital" self-image. Consumers are continuously networked. This means that more interactions with customers lead to a higher disposition to buy. Our digital solutions boost productivity in the core processes: consulting, the selection of products, contract closing, and transaction processing.