Cross-channel customer relationship management.
Live Contract is the complete, integrated business solution.
Customers of today tick digitally and multimedially. They prefer fast, convenient channels in the dialogue and for administration. Channels that establish personal contact at the same time. No hotlines or complex menus that give them the runaround. Live Contract links channels and processes. As a multi-tenant capable solution, it facilitates individual telephone and video consulting, interactive online meetings, online chats, visual workflow processing and customer acquisition. Consultant and customer experience the conversation as if they were personally sitting across the table from each other. This promotes brand loyalty and customer proximity.
MULTIFUNCTIONAL AND MULTI-CHANNEL CAPABLE
3 of 9 benefits
Live Contract is not only multi-channel capable but also multifunctional. While e-mail, telephony, video consulting and on-site consulting as channels are limited in their possibilities, Live Contract sets itself apart through unlimited versatility.
5 OF 9 BENEFITS
Live Contract is able to integrate sound and video into the consultation. This allows the consultant to show small product presentations or animated elements as infotainment or explanatory videos. Digital signature included.
DIRECT CLOSING WITH NO MEDIA BREAKS.
6 OF 9 BENEFITS
The customer can follow the contract design process in real time. As the consultant fills out the forms, this is shown simultaneously on the customer's synchronized display. With the customer's information. The interactive sales process is closed with the digital signature. Encrypted and in compliance with data protection requirements.
PERSONAL CONSULTING AND PROXIMITY TO THE CUSTOMER.
8 OF 9 BENEFITS
Employees in consulting and sales can have an individual, personal conversation with the customer, providing the convenience of an immediate closing with an progressive digital signature including recording and documentation.
RUNS ON ALL INTERNET-CAPABLE DEVICES.
9 OF 9 BENEFITS
The interactive consulting and closing process runs on all devices. Even for the sale of complex products such as travel and insurance, individual customer needs can be met.